(2022-01-11) Aguiar, Laís Yasmin Melo de; Gama, Marcelo Martins da; http://lattes.cnpq.br/2955108730907462; Gama, Marcelo Martins da; http://lattes.cnpq.br/2955108730907462; Costa, José Francisco de Caldas; http://lattes.cnpq.br/5703032306296974; Barros, Raimundo Mesquita; http://lattes.cnpq.br/3022659737707503
The business market is updated constantly and in recent years competitiveness
in the productive scene has pushed companies to take new stances. One of these
stances is to turn quality into a field that goes beyond the specific professionals
of this area, thus, management focused on this principle This study therefore
approaches the Total Quality Management, its fundamentals, history, main
concepts, indispensable tools, its relation with the increase of general
productivity, how well grounded are the changes arising from this new look for a
company, the Manaus Industrial Hub (PIM) as focus of our study and finally what
benefits are observed inside of it.
