Curso Superior de Tecnologia em Logística
URI permanente desta comunidadehttps://ri.ifam.edu.br/handle/4321/960
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2 resultados
Resultados da Pesquisa
Item O transporte fluvial na calha do Rio Negro(2024-10-25) Marinho, Rafaela de Águila; Silva, Jefferson FernandoThis study examined the importance of river transportation in theAmazon, focusing on the São Raimundo Port in Manaus, in light of thePorts Modernization Law. Employing both qualitative and quantitativeapproaches, including interviews with 10 boat owners, data were collectedon cargo volume, ticket prices, and vessel traffic. The competition amongsmaller vessels was highlighted as significant, with observations of ferryclosures due to lack of legalization, emphasizing the need for regulationand oversight. Results indicated that during dry seasons, cargo values rise,reducing ticket prices and stimulating increased vessel traffic. The portinfrastructure was deemed inadequate by respondents, lacking properdocking facilities. Most ferries are privately owned, while public ones servegovernmental entities. River transportation was underscored as crucial inmeeting the transportation needs of riverside communities.Item Logística reversa na pós venda: os conceitos básicos e práticas operacionais(2024-11-07) Araújo, Luan da Silva; Silva, Jefferson FernandoThis paper addresses the issue of reverse logistics in the after-sales phase,focusing on the basic concepts and operational practices adopted bycompanies. The study’s main objective is to analyze the fundamentalprinciples of reverse logistics in the after-sales phase, investigate theoperational strategies employed by companies in its implementation andevaluate the impacts of this practice, considering aspects such as costs,sustainability, and customer satisfaction. Using a qualitative bibliographicresearch methodology, articles, and books available in virtual librariessuch as Scielo and Google Scholar were reviewed. The results indicatedthat companies adopt various strategies to deal with reverse logistics inthe after-sales sector, including the use of collection points, such as Pickup points, exemplified by Amazon. These points facilitate the returnprocess for customers and contribute to reducing operating costs andpromoting sustainability. The analysis of the basic principles of reverselogistics in the after-sales phase highlighted the importance of adequateinfrastructure and effective processes for dealing with product returns,exchanges and recycling. Finally, the evaluation of the impacts of reverselogistics in the after-sales phase showed that the effective implementation of this practice can result in reduced operating costs, thepromotion of sustainability and improved customer satisfaction. Amazon’sexperience with Pick up.